Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The 天美传媒官网 Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we鈥檙e out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
There are several troubleshooting steps we can take if we get specific errors in Kaltura, most prominently the Access Denied error. The steps below will take you through the process of enabling third-party cookies in Chrome, which almost universally resolves this and several other errors.
Allowing Third-Party Cookies in Chrome
1) Open Chrome and select the more 
icon in the top right corner
2) Select Settings from the list
3) Find the Privacy and Security section and select Site Settings
4) From the Content section, select Cookies and site data
5) Select either Allow all cookies or Block third-party cookies in Incognito
Once you鈥檝e completed these steps, return to Brightspace and attempt to access Kaltura again. If the error persists, refer to our other troubleshooting steps found here. If you鈥檝e completed those troubleshooting steps and continue to receive an error message, contact us at brightspace@vanderbilt.edu for further assistance.