Tutoring Services
Curb Center Building (1801 Edgehill Ave.), Suite 112聽| (615) 343-2225
天美传媒官网 Tutoring (hours, location, appointment policies, and more)
Tutoring Services programming is聽open to all currently enrolled Vanderbilt students聽and is聽free of charge. This page details important policies regarding students鈥� ability to access that programming and their responsibilities when doing so.
Visit our聽Guide to How to Make a Tutoring Appointment聽for a detailed overview of how to schedule, modify, or cancel a Tutoring Services appointment.
Quick Policies Navigation
- When Can Appointments Be Scheduled?
- Appointment Limits (Daily and Weekly)
- Late Arrival Policy
- Missed Appointment (鈥淣o Show鈥�) Policy
- Appointment Cancellation Policy
- Appointments are Nontransferable 鈥� Clients May Only Make Appointments for Themselves
- Appointment Locations
- Can I change my appointment location from one location to another?
When Can Appointments Be Scheduled?
We recommend students plan ahead in scheduling appointments. We see surges in demand for tutoring appointments as exams approach.
How far in advance and how late can appointments be scheduled?
Individual and Group Appointments can both be reserved聽up to聽7 days in advance聽of the current date using Tutoring Services鈥� online scheduler (WCOnline) and聽as late as the minute before聽an available appointment is set to begin.*
Appointment scheduling is subject to our聽Daily and Weekly Appointment Limits.
*Clients should note that the聽Appointment Cancellation window聽differs between Individual and Group Appointments (see below).
Are walk-in appointments available?
Although Tutoring Services does not schedule designated 鈥渨alk-in鈥� hours, students should be aware of the following options (while keeping in mind our聽Daily and Weekly Appointment Limits):
- Prior to an appointment鈥檚 start time, unclaimed appointments can be claimed through聽our online scheduler (WCOnline)聽as late as the minute before they begin.
- WCOnline鈥檚 Waiting List Feature聽offers a convenient way to be notified when appointments become available due to cancellations.
- Virtual walk-in option for Unclaimed Appointments:聽After an unclaimed online appointment鈥檚 start time, students may call our front desk (during phone hours) or email us at tutoring@vanderbilt.edu to request the appointment, if it is still available.
- Virtual Walk-in Option for No-Show Appointments:聽Even when no appointments are available, students may also call our front desk (during phone hours) or email us at tutoring@vanderbilt.edu to request to be a walk-in for any No-Show appointments. (See Missed Appointment (鈥淣o Show鈥�) Policy below.)
Appointment Limits (Daily and Weekly)
Appointments can be made up to seven days in advance.
Fall semester appointment limits
Due to high demand, during fall clients may reserve
- one听补辫辫辞颈苍迟尘别苍迟听per day聽per schedule (individual tutoring and group)
- two听补辫辫辞颈苍迟尘别苍迟蝉听per week*聽per schedule (individual tutoring and group)
- up to 7 days in advance of the current date
*For the purpose of the weekly appointment limit, our online scheduling system, WCOnline, treats the week as running Monday through Sunday.
Spring Semester appointment limits
During spring clients may reserve
- one聽appointment per day per schedule (individual tutoring and group)
- three聽appointments per week per schedule (individual tutoring and group)
- up to 7 days in advance of the current date
Your Appointments, Your Responsibilities
Responsibility to Arrive Promptly聽鈥� Late Arrival Policy
Please arrive for or log into your tutoring session promptly.聽For in-person tutoring (when available), please let the person at the front desk know you are here upon your arrival.
For online tutoring, please log into the zoom session at the top of the hour so that the tutor knows you are available. If you anticipate being late to an online appointment, please send an email to your tutor (email in bio) and聽tutoring@vanderbilt.edu.
Our policy is to open appointments to walk-ins if the client has not arrived by 10 minutes after the appointment鈥檚 start time. We cannot guarantee reservations for students who arrive more than 10 minutes after the scheduled start time of their session. If you are more than 10 minutes late to your reserved online session, your tutor may have logged off and you may need to reach out to聽tutoring@vanderbilt.edu聽to see if your tutor is still available.
Those whose appointments are taken by a walk-in client will be subject to our聽Missed Appointment Policy.
Responsibility to Cancel Appointments If Necessary
It is your responsibility to cancel any appointments which you will be unable to attend, and we ask you to do so as far in advance as possible to allow another student to make use of our limited tutoring resources.
Failure to cancel a one-on-one or group appointment in a timely fashion according to the policies below will result in the appointment being marked as a missed or 鈥渘o show鈥� appointment and subject to our聽Missed Appointment Policy.
Tutor Match clients have additional requests regarding cancellations.
1-on-1 Appointment Cancellation Policy
Our online scheduler makes聽cancelling (or modifying) appointments simple, which our online scheduler currently allows until shortly before an appointment鈥檚 start time.
As a courtesy聽to your fellow students and to your tutors, however, we ask that you cancel appointments before聽4 hours聽whenever possible. Doing so will allow the greatest chance for another student may make use of that time.
LATE CANCELLATION POLICY
We encourage you to cancel appointments at least 4 hours in advance, whenever possible. This allows the scheduled block to open for your peers who may be seeking an appointment.
You can cancel appointments online or by contacting the location where your appointment is scheduled by phone or email.
If you cancel an appointment fewer than 4 hours before the scheduled start time, you will receive an automated 鈥渓ate cancellation鈥� notice.
Our scheduling system, WCOnline, enforces a Late Cancellation Policy:
- Clients who accrue 3 鈥渓ate cancellations鈥� will have their accounts deactivated for the rest of the semester.
- If your account is deactivated, you will be unable to view the schedule or make appointments.
- To reactivate your account, you will need to contact聽tutoring@vanderbilt.edu聽and request to meet with the Administrative Specialist.聽The meeting is required to discuss the reactivation of your account.
- In the meantime, you will be able to access appointments on a walk-in basis.
We appreciate your understanding and cooperation in helping us manage our appointment resources effectively.
Contact information and hours for purposes of cancelling or other important communication:
贰尘补颈濒:听tutoring@vanderbilt.edu
Clients who lose appointment schedule privileges multiple semesters in a row may face further restrictions.
Group Appointment Cancellation Policy
Cancelling your reserved place in a Weekly Learning Roundtable or Drop-In Hour follows the same policy as cancelling 1-on-1 appointments. We ask that whenevr possible, your group appointment聽please be cancelled聽at least聽4 hours聽before groups are set to meet.
These sessions are prepared for by our tutors, and 鈥渘o shows鈥� undermine the efficacy of the groups and prevent other eager students from taking part. On the other hand, cancelling in a timely fashion allows other students the opportunity to access the session.
Cancelling (or modifying) an appointment聽within our online scheduler takes only a few simple clicks. You may need to聽switch from our one-on-one to our group schedule.
Failure to cancel group appointments聽at least 4 hours before the group session will be subject to our聽Missed Appointment Policy.
Missed Appointment (鈥淣o Show鈥�) Policy
As with our Late Cancellation Policy, after 3 missed appointments (鈥渘o shows鈥�) a student will lose the privilege to schedule appointments for the remainder of the semester.
An appointment is marked as missed at 50 minutes past the scheduled start of the appointment. If the appointment has been given to a walk-in client due to tardiness (see聽Late Arrival Policy), your appointment will be marked as missed.
If your appointment is marked as missed, you will receive an automated 鈥渕issed appointment鈥� notice.
Accessing the Schedule with a Disabled Account
If your account is disabled due to missed appointments, our scheduling system, WCOnline, will not allow you to log in and view the schedule or make appointments.
Our scheduling system, WCOnline, enforces a Missed Appointment Policy:
- Clients who miss 3 appointments will have their accounts deactivated for the rest of the semester.
- If your account is deactivated, you will be unable to view the schedule or make appointments.
- To reactivate your account, you will need to contact聽tutoring@vanderbilt.edu聽and request to meet with the Administrative Specialist. The meeting is required to discuss the reactivation of your account.
This policy helps ensure fair access to our appointment resources. Please let us know if you have any questions.
Clients who lose appointment schedule privileges multiple semesters in a row may face further restrictions.
Appointments Are Nontransferable 鈥� Clients May Only Schedule Appointments for Themselves
It is our policy that each student client may only make appointments for themselves, and appointments can not be given up or transferred to anyone else.
Students who use another student鈥檚 account for the purpose of scheduling an appointment, who use their account to schedule appointments someone else intends to attend, as well as those who attend a tutoring appointment in another鈥檚 place will be given a warning and placed on probation for a first violation. A second violation will result in suspension of scheduling privileges for the remainder of the semester.
Appointment Locations
Tutoring Services holds appointments in three locations.
- 1801 Edgehill, Suite 112
- Online via the 天美传媒官网 Zoom platform
- Commons Fireside Lounge
Where will my appointment take place?
During the process of scheduling an appointment, you will see your appointment鈥檚 location indicated in several ways. When your tutor鈥檚 name is listed in our online schedule under just their name, i.e., John Smith, this indicates that your appointment is held in our in-person office suite in the Curb Center building at 1801 Edgehill Ave., Suite 112. When your tutor鈥檚 name has a parenthetical following, this indicates that your appointment is held in our online or Commons locations, i.e., John Smith (online) or John Smith (Commons).
When you receive your email confirmation to your scheduled tutoring session, you will see in the body of the email a section titled 鈥淟ocation鈥� which will detail whether your session is held at 1801 Edgehill, Zoom, or at the Commons.
After I have scheduled an appointment, can I change where it will be held (online or in person)?
No. We ask clients to consider the location of appointments they have scheduled as fixed.
We schedule our tutors for either in-person shifts or online shifts, and it is not always possible or convenient for them to move between the two, particularly on short notice. Tutoring sessions that are meant to be held in-person are set up with strict parameters for the in-person visit, and asking for the parameters to shift to an online modality requires our tutors and our administrative staff to make modality adjustments. While these adjustments may seem minor or minuscule, they do have large repercussions that may not be immediately visible to a requesting client.
Therefore, in order for our schedule of tutoring hours to be as consistent and predictable as possible for both our tutors and clients, we ask clients who wish to move from an in-person appointment to an online appointment (or vice versa) to cancel their original appointment and reschedule another that aligns with their desired location instead.
Flexibility for Medical emergencies and other Extenuating Circumstances
We know that medical emergencies and other extenuating circumstances inevitably require flexibility and adjustments on our part as much as yours.
When extenuating circumstances (such as weather related closures deemed necessary by the university) require us to change the details of appointments you have booked, including shifting in-person appointments online, we take pains to communicate the change to both client and tutor with as much notice as possible. We ask the same of you.
If you feel that your appointment with a tutor needs to be given an exception, please reach out to us as far in advance as possible at聽tutoring@vanderbilt.edu. We cannot guarantee consideration of requests sent on short notice.
Important Notices to Tutoring Services鈥� Clients
- In respect to聽Title IX, the Writing Studio and Tutoring Services office is considered neither a confidential nor a limited confidential resource, and our staff (full-time and student employees) are mandatory reporters obligated to report allegations of sexual misconduct to the university鈥檚聽Title IX office.
- As part of the extended Student Care Network, we聽report concerns聽pertaining to safety and students鈥� personal, physical, or emotional wellbeing.